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9 Upcoming techniques will affect the future of customer service

Leave a Comment / Blog, Customer Experience Management Software

There is great enthusiasm about new technology in customer service, support and success. Video progress, real-time messaging, chatbots and artificial intelligence (AI), cryptocurrencies, self-service and even the success of the client itself, presents the possibilities of major changes in day-to-day activities of practitioners of all customer success. We do. But challenges come with new technology. …

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call-center-software-Archiz-Solutions

How to build call center software that allows any business to grow

3 Comments / Blog, CRM

Due to increasing customer expectations, there is a growing demand for call center software. According to a survey, 61% of respondents prefer phone calls as a source of help. Call center software is not only practical to increase efficiency, but also affordable. This enables businesses to provide better service and resources more effectively. To improve …

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