IVR Software Solution

What is IVR Software?

Interactive Voice Response (IVR) is an automated telephony system technology that interacts with callers, collects as needed, Provides information and special path to call to the appropriate recipient.

In other words, the IVR system may include telephony equipment, software applications, databases, and supportive infrastructure. An organization can run IVRs at home by purchasing the necessary software and hardware, or it can choose to go through an IVR hosting service which charges a monthly fee.

Related Software:- CRM for call centers


How does IVR System will help in your Business?

An IVR Software provides predictive voice feedback for appropriate conditions, keypad signal logic, access to relevant data, and potentially the ability to record voice input for subsequent use. Using computer telephony integration (CTI), IVR systems can call a person who can see data related to the collar on the display.

Benefits of IVR Solutions for Business

Better Customer Service

Using the IVR system, a customer will feel that he is being better represented. With any question to the customer, quick response is always available. The feedback is informative and time efficient, and all have to do, follow the instructions from the set menu.

Unlimited Customer Usage

Customers can use the IVR system at any point of their convenience as it works 24 hours a day within 7 days of the week. While office hours, vacations, and break employees limit the availability of availability, IVR systems are always in customer’s disposal.

Create a Better Company Image

IVR produces confusion that your company is so big; A receptionist could not manage your call volume. For small companies, it is advisable that automated systems establish an image of their business.

More Profit For Company

Increasingly, a major portion of telephone deals and transactions occur on the telephone. Some companies have retreated to traditional ways of receiving receptions that answer customer calls.

Key Features of IVR Software for your Business
  1. Overall and 360-degree views of customers data
  2. Advanced ACD
  3. Answering machine detection
  4. Call back
  5. Configurable messages/call scripts
  6. Multilevel IVR Configuration
  7. Barging/whispering
  8. Progressive dialer Configuration
  9. Voice logging/monitoring
  10. Employee Call Tracking
  11. Resources and Content Tracking
  12. Accurate Sales Forecasting
  13. Accounting / Contact Management
  14. Increased customer retention and satisfaction
  15. Promotes productive sales and marketing crew
  16. Skilled area and relationship management
  17. Automated Product Tracking
  18. Quote management
  19. Lead management
  20. Reporting and dashboard
  21. Organize sales and order process
  22. Skilled sellers, inventory and order management
  23. Customer Support Management 
  24. Whatsapp Marketing Configuration
  25. Third Party API Integration

Archiz Solutions offers custom CRM solutions for industry-specific CRM & Product By, such as CRM software for call centers, CRM software for the healthcare industry, CRM software for real estate business, AMC Management Software, Election Management Software, Lead Management Software , Whatsapp Marketing Software in Noida and so on. And we are providing a free consultation to choose the best CRM for your business, feel free to ask any questions to our expert regarding software solutions.

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