IVR Software Solution
What is IVR Software?
Interactive Voice Response (IVR) is an automated telephony system technology that interacts with callers, collects as needed, Provides information and special path to call to the appropriate recipient.
In other words, the IVR system may include telephony equipment, software applications, databases, and supportive infrastructure. An organization can run IVRs at home by purchasing the necessary software and hardware, or it can choose to go through an IVR hosting service which charges a monthly fee.
How does IVR System will help in your Business?
An IVR Software provides predictive voice feedback for appropriate conditions, keypad signal logic, access to relevant data, and potentially the ability to record voice input for subsequent use. Using computer telephony integration (CTI), IVR systems can call a person who can see data related to the collar on the display.
Benefits of IVR Solutions for Business
Better Customer Service
Using the IVR system, a customer will feel that he is being better represented. With any question to the customer, quick response is always available. The feedback is informative and time efficient, and all have to do, follow the instructions from the set menu.
Unlimited Customer Usage
Customers can use the IVR system at any point of their convenience as it works 24 hours a day within 7 days of the week. While office hours, vacations, and break employees limit the availability of availability, IVR systems are always in customer’s disposal.
Create a Better Company Image
IVR produces confusion that your company is so big; A receptionist could not manage your call volume. For small companies, it is advisable that automated systems establish an image of their business.
More Profit For Company
Increasingly, a major portion of telephone deals and transactions occur on the telephone. Some companies have retreated to traditional ways of receiving receptions that answer customer calls.
Key Features of IVR Software for your Business
- Call recording
- Live call coaching
- Performance Rating
- Call transfer and 3-way calling
- Contact management
- Dialer Prediction
- Speech analytics
- Technical support
- Computer telephony integration
- Automatic call delivery
- Call Center Monitoring and Analytics
- Workstation recording
- Interactive Voice Response
Archiz Solutions offers custom CRM solutions for industry-specific CRM & Product By, such as CRM software for call centers, CRM software for the healthcare industry, CRM software for real estate business, AMC Management Software, Election Management Software, Lead Management Software and so on. And we are providing a free consultation to choose the best CRM for your business, feel free to ask any questions to our expert regarding software solutions.