Contact Center Software Solutions

Contact Center Software Solutions

The contact center software is a technical tool that enhances the effectiveness and efficiency of a contact center with a specific focus on communication between customers and contact center agents.

What is the Contact Center Software Solution?

This is a system that allows businesses to manage many communication channels such as phone, email, live chat, instant messaging, SMS text and social media. It can be used as a part of a customer support or help desk software to help clients solve problems and solve issues.

The main function of the software is to route agents to customer contacts and track and report key metrics in relation to those interactions.

In contact center software, there are user-established rules to assist in contact routing to a user who has the appropriate skill set to handle specific types of inquiries. Basically, the contact center software had unlimited functionality, primarily to root inbound phone contacts.

Benefits of Contact Center Software Solutions

Advanced Customer Service Management

When your customers need help or when they are facing any issues related to your product or service, your company’s Contact center is the first place where they can change for professional assistance. When customers call you, they expect that you handle them quickly, efficiently and professionally.

This software enables access, gathering, and exchange of instant information to provide a smoother transition between agents and Caller, thus leaving the customer waiting time.

Improved Reporting features

Advanced reporting for management has other features that offer call center software. This amazing software provides professional managers with strategic plans and all necessary details needed to make important decisions.

Advanced Productivity and Capability

The Contact center software system helps promote overall productivity and enables the telephone call to be handled efficiently. When agents use the software, they are able to handle all inbound and outbound calls quickly and easily.

Advanced Data Access

With Contact center software, agents have better access to client data. The Contact center software keeps information about everything from personal information to customer purchases and service history, as well as organizes customer data centrally.

Better Sale

Contact center software has the power to run sales immediately. This is actually one of the biggest benefits of the software. Using this software, sales managers can handle pre-sales questions of existing customers effectively. They can easily access transaction history, process orders, check warranties, issue credits, and handle efficiently after sales services.

Key features Contact Center Software

  • Overall and 360-degree views of customers data
  • Advanced ACD
  • Answering machine detection
  • Call back
  • Configurable messages/call scripts
  • Multilevel IVR Configuration
  • Barging/whispering
  • Progressive dialer Configuration
  • Voice logging/monitoring
  • Employee Call Tracking
  • Resources and Content Tracking
  • Accurate Sales Forecasting
  • Accounting / Contact Management
  • Increased customer retention and satisfaction
  • Promotes productive sales and marketing crew
  • Skilled area and relationship management
  • Automated Product Tracking
  • Quote management
  • Lead management
  • Reporting and dashboard
  • Organize sales and order process
  • Skilled sellers, inventory and order management
  • Customer Support Management 
  • Whatsapp Marketing Configuration
  • Third Party API Integration

Archiz Solutions offers custom CRM solutions and many other Software Solutions, such as CRM software for BPO Services, Customer Experience Management Software, Customer Support Software,Sales Management Software, CRM software for Manufacturing Company, AMC Management Software, Elections Management Software and so on. And we are providing a free consultation to choose the best CRM for your business, feel free to ask any questions to our expert regarding software solutions.