Contact Center Software Solutions
Contact Center Software
Contact Center Software is a technical tool that enhances the effectiveness and efficiency of a contact center organisations with a specific focus on communication between customers and contact center agents.
What is the Contact Center Software Solution?
Contact Center software gives you a wide range of communication channels to interact with customers, by single click at the same place, such as Click to call, Live chat, SMS, WhatsApp, & Video conferencing. Help desk team easily interact with the customer, make the history of work, check the previous work done by other agents.
Contact Center software provides the synchronized data to the agents, customer contacts and track previous activity, reporting key metrics & many more.
Benefits of Contact Center Software Solutions
Improve team efficiency
Contact Center software improves the relationship between a company and its customers, resulting in automated business processes that help sales teams spend less time performing administrative duties and closing more deals faster.
Improved Reporting features
Advanced reporting for management has other features of call center software. This amazing feature of software provides professional managers in strategic plans and all necessary details needed to making important decisions.
Advanced Productivity and Capability
Inbound & Outbound software feature helps increases overall productivity and enables the telephone , By using call software to be handled inbound and outbound calls quickly and easily.
Advanced Data Access
Contact center software, agents have better access to client data. Contact center software keeps information about everything from personal information to customer purchases and service history, as well as organizes customer data centrally.
Better Sale
Contact center software has the power to run sales immediately. This is actually one of the biggest benefits of the software. Using this software, sales managers can handle pre-sales questions of existing customers effectively. They can easily access transaction history, process orders, check warranties, issue credits, and handle efficiently after sales services.
Improve Team Efficiency
Contact Center software improves the relationship between a company and its customers, resulting in automated business processes that help sales teams spend less time performing administrative duties and closing more deals faster.
Key features Contact Center Software
- Overall and 360-degree views of customers data
- Answering machine detection
- Call back
- Configurable messages/call scripts
- Multilevel IVR Configuration
- Progressive dialer Configuration
- Voice logging/monitoring
- Employee Call Tracking
- Resources and Content Tracking
- Accurate Sales Forecasting
- Accounting / Contact Management
- Increased customer retention and satisfaction
- Sales & Lead Management
- Automated Product Tracking
- Task & Support ticket management
- Reporting and dashboard
- Organize sales and order process
- Inventory and order management
- Customer Support Management
- Whatsapp Marketing Configuration
- Third Party API Integration
Archiz Solutions offers custom CRM solutions and many other Software Solutions, such as CRM software for BPO Services, Customer Experience Management Software, Customer Support Software,Sales Management Software, CRM software for Manufacturing Company, AMC Management Software, Elections Management Software, contact Center solution and so on. And we are providing a FREE Consultation to choose the Best Contact Center Software solutions for your business, feel free to ask any questions to our expert regarding software solutions.