Project Management Software

How to manage work from home employee performance during COVID-19 CORONAVIRUS

An outbreak of COVID-19 CORONAVIRUS ensured that the rat year did not stop for the most part. So far more than 18,944 people have been killed, over 425,325 infected and 194 countries affected. City in lockdown, travel restrictions in place, plant mounting soaring. Supply chain in global trade, commerce, tourism, investment, and chaos. Today, China’s …

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Listed Benefits of Call Center CRM Software Every Organization Should Know!

Call Center is more than just hiring workers and working as agents and providing them with telephones. A seamless call center operation is required for all businesses. Through a call center CRM software, you are able to easily monitor, track, manage and route phone calls to your customers to engage them. However, if you are …

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LeadManagementSoftware (1)

How much lead tracking is important to your organization

Lead tracking is the process of documenting and classifying potential customers based on individual tasks and sales rep touches. By documenting customer and account related tasks, you can pinpoint prospects at each stage of your funnel or sales pipeline. Lead tracking Software provides data on the likelihood of leads and the amount of closures at …

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Why does the Call Center need CRM software in 2020, listed benefits

Understanding customers these days is more essential than listening to their feedback or solving a one-time problem. As of today’s competitive business environment, all call center organizations need a 360-degree approach to their customers: their complete history with the brand, from purchase to service requests, and every detail that makes their business so valuable to …

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