Turn Any Conversation into a Trackable Ticket.
Support Ticket Creator
Instantly convert customer issues from email, chat, or Slack into perfectly formatted and categorized support tickets in your helpdesk, ensuring nothing ever gets missed .
See it in action
Support Ticket Creator
The Untracked Issue
A customer mentions a problem in a Slack channel or in an email to their sales rep. This “informal” request is never logged in your official helpdesk system. It gets forgotten, the customer gets frustrated, and your support metrics are completely inaccurate.
Support Ticket Creator
Key Features
Omnichannel Ticket Creation
The agent monitors email inboxes, Slack channels, and other communication tools. When a user flags a message, the agent springs into action.
AI-Powered Data Extraction
The AI reads the conversation and automatically extracts the user’s name, company, and a summary of the issue.
Intelligent Categorization & Prioritization
Based on keywords in the message (e.g., “urgent,” “broken”), the AI can automatically set the ticket’s priority level.
Use Cases
Use-Cases for Support Ticket Creator
A Subscription Software Business
Automated their entire renewal workflow and saw a 5% decrease in voluntary churn within the first year.
A Managed IT Service Provider
Used the agent to get ahead of renewals by 90 days, giving them time to discuss plan changes and secure multi-year contracts, increasing customer LTV by 25%.
A Professional Association
Ensured 100% of membership renewals were contacted on time, leading to higher retention rates and more predictable revenue.
More Agent Template
Auto-log calls & emails
Automatically logs calls and emails into CRM, linking them to the correct lead or deal.
Event Follow-up Agent
Sends follow-ups after webinars, expos, or demos with personalized messaging.
Customer Feedback Analyzer
Analyzes customer feedback to identify trends, issues, and improvement areas.
Personalized Outreach Bot
Crafts outreach messages tailored to each lead’s profile and history.
Upsell/Cross-sell Agent
Identifies upsell and cross-sell opportunities based on customer data.
Support Ticket Creator
Value Proposition
Ensure every customer issue is tracked and resolved.
Improve support response times.
Get a true, 360-degree view of your support workload.
Empower any employee to create a support ticket easily.
FAQ
Employees can trigger the Support Ticket Creator by adding a simple emoji reaction (Reactji) in Slack or by forwarding an email to the assigned support address. This automation ensures faster ticket creation without manual copy-pasting, making it ideal for remote teams and businesses in the US, UK, and India.
Yes. The system automatically pulls the full conversation thread into the ticket, giving your IT or customer support team complete context. This helps reduce back-and-forth communication and is especially useful for companies handling high ticket volumes across multiple regions.
The AI-powered agent intelligently identifies existing customer records in your helpdesk or CRM. Instead of creating duplicates, it attaches the new support request to the right profile. This feature is crucial for SaaS businesses, eCommerce stores, and local service providers who want clean customer data.
Absolutely. You get a centralized dashboard with a clear view of all upcoming subscription or contract renewals. This helps business owners, account managers, and finance teams in regions like India, USA, and Europe to stay proactive and reduce churn rates.
Yes. The tool is not just for customer support—it’s perfect for internal workflows too. HR and IT teams can use it to let employees submit requests (like password resets, onboarding, or payroll queries) instantly via Slack or email. This saves time and ensures smooth internal operations.
Automate with AI
Start your free trial today.
Leave no customer issue behind. Capture and track every request, from any channel. Activate your Support Ticket Creator now.
CRM Software has this features:
Every business does things a little bit differently, leading to very diverse needs. While there are some functions that are quite standard across the board, there are often functions that an out-of-the-box solution may not be able to handle.
Thousands of businesses do not use their CRM to its maximum effect, which can reduce productivity, customer satisfaction, and sales. It can be difficult for an organization to implement or manage a CRM tool, especially if they lack the required IT expertise, and what works well for another organization may not work so well for yours
Archiz CRM will Help you with Following features
