Privacy Policy

Privacy Policy Overview

This Privacy Policy explains how Archiz Solutions (“Archiz”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you visit archizsolutions.com or use our CRM, AI agents, and related services. By using our website or services, you agree to the practices described in this Policy.​

Who We Are

If required by law, we may appoint a Data Protection Officer (DPO); DPO contact details will be provided on request.​

Data We Collect

Information you provide directly

  • Contact details: name, business email, phone number, company name, role, and country when you fill out demo/contact forms or request a free CRM or AI workflow audit.​

  • Account and CRM usage data: information you or your team enter into our CRM or AI agents, such as leads, deals, activities, notes, and communication preferences.​

  • Communication content: messages you send to us via email, WhatsApp, or other channels.

Information collected automatically

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our website.

  • Cookies and similar technologies: identifiers used for analytics, performance, security, and personalization (for example, to understand how visitors use our product pages and contact forms).​

How We Use Your Data

We use personal data for the following purposes:​

  • To provide and operate our CRM, AI agents, and related automation services.

  • To respond to demo requests, contact messages, and customer support inquiries.

  • To set up and manage your account, subscriptions, and billing where applicable.​

  • To improve our website, products, and sales/marketing campaigns using aggregated analytics.

  • To send product updates, onboarding materials, case studies, and marketing communications, where permitted by law.

  • To detect, prevent, and address security or technical issues and comply with legal obligations.

Legal Bases (if GDPR applies)

Where GDPR or similar laws apply, we process personal data on the following legal bases:​

  • Consent (for example, when you subscribe to marketing emails).

  • Contract (to provide you with the CRM and AI automation services you requested).

  • Legitimate interest (for example, product improvement, basic analytics, and B2B marketing, balanced against your rights).

  • Legal obligation (for example, tax or accounting records).

Cookies and Tracking

We use cookies and similar technologies to:​

  • Remember your preferences and improve your browsing experience.

  • Analyze website traffic and performance (for example, via analytics tools).

  • Support security and fraud prevention.

You can usually manage cookies through your browser settings and, where implemented, through our cookie banner or preference center.

How We Share Data

We may share personal data in these situations:​

  • Service providers: trusted third parties that provide hosting, analytics, payment processing, communication tools, or telephony/CPaaS infrastructure supporting our CRM and AI solutions.​

  • Business customers: when your employer or organization gives you access to Archiz CRM, some of your usage data may be visible to that organization’s administrators.

  • Legal and compliance: when required by law, regulation, legal process, or to protect our rights, users, or the public.

  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

We do not sell your personal data in the traditional sense of selling consumer lists for unrelated purposes.​

International Data Transfers

Your information may be processed in India, the UAE, or other countries where we or our service providers operate. Where required, we implement appropriate safeguards (such as contractual clauses) to protect personal data transferred across borders.​

Data Security

We use reasonable technical and organizational measures to protect personal data, including secure hosting, access controls, and, where appropriate, encryption in transit and at rest. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.​

Data Retention

We retain personal data for as long as necessary to:​

  • Provide our services and fulfill the purposes described in this Policy.

  • Comply with legal, accounting, or reporting obligations.

  • Resolve disputes and enforce agreements.

When data is no longer needed, it will be deleted or anonymized in line with our internal policies and applicable law.

Your Rights

Depending on your location and applicable law, you may have the right to:​

  • Access a copy of your personal data.

  • Correct inaccurate or incomplete data.

  • Request deletion of your data in certain circumstances.

  • Object to or restrict specific types of processing.

  • Withdraw consent where processing is based on consent.

  • Port your data to another provider, where technically feasible.

To exercise these rights, contact us at info@archizsolutions.com or through our contact form, and we will respond in line with applicable laws.​​

Children’s Privacy

Our website, CRM, and AI services are designed for business users and are not directed to children under 16 (or lower age where permitted by local law). We do not knowingly collect personal data from children; if such data is identified, it will be deleted.​

Third-Party Links

Our website and content may include links to third-party websites, tools, or platforms (for example, YouTube, LinkedIn, or integration partners). Those sites have their own privacy policies, and we are not responsible for their practices.​

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. The “last updated” date will be revised accordingly, and material changes may be communicated via the website or email where appropriate.​

Contact Us

For questions or concerns about this Privacy Policy or our data practices, you can contact:​​