Provide Total Transparency from PO to Delivery
Manufacturing: Order progress updates
Automate real-time order status updates for your customers and partners. Reduce manual follow-ups and provide a world-class, transparent view of your production and delivery process .
See it in action
Order progress updates
The Communication Black Hole
Your customers and partners are constantly calling and emailing for updates on their orders. Your sales and operations teams spend hours every day manually checking on order status and replying to these inquiries, pulling them away from their core jobs of selling and producing.
Transparency with AI
Key Features
ERP & System Integration
The agent connects directly to your Enterprise Resource Planning (ERP) or manufacturing execution system to get real-time data on order progress.
Automated Milestone Notifications
Automatically send email or SMS updates to customers and partners at key production stages: “Order Confirmed,” “In Production,” “Quality Check,” and “Ready for Shipment.”
Proactive Delay Alerts
If the AI detects that an order is behind schedule, it can automatically notify the customer with a revised estimated completion date, managing expectations proactively.
Use Cases
Use-Cases for Education
Custom Machinery Manufacturer
Reduced status inquiry calls by 70%, freeing up their project managers to focus on production rather than customer service.
Printing & Packaging Company
Provided their B2B clients with automated progress updates, which they cited as a key reason for their high customer satisfaction scores.
Automotive Parts Supplier
Used proactive delay alerts to manage expectations with their distribution partners, which helped prevent downstream supply chain disruptions and strengthened relationships.
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Build lasting relationships
Value Proposition
Provide a modern, professional communication experience.
Increase customer and partner satisfaction through transparency.
Free up your sales and operations teams from manual status updates.
FAQ
It uses a secure API connection to read order status information without ever being able to change or write data.
Yes, you can set it up to notify contacts in different departments (e.g., engineering, procurement) at the client’s company.
Yes, all email and SMS templates can be fully customized with your company’s branding and tone of voice.
The agent can be configured to send a specific “Order on Hold” notification and pause further updates until the hold is resolved.
The initial setup of the ERP connection may require some technical assistance, but once connected, the agent is managed through a simple, no-code interface.
Automate with AI
Start your free trial today.
Deliver transparency, not just a product. Automate your order updates and build stronger customer trust. Activate your Manufacturing Agent now.
CRM Software has this features:
Every business does things a little bit differently, leading to very diverse needs. While there are some functions that are quite standard across the board, there are often functions that an out-of-the-box solution may not be able to handle.
Thousands of businesses do not use their CRM to its maximum effect, which can reduce productivity, customer satisfaction, and sales. It can be difficult for an organization to implement or manage a CRM tool, especially if they lack the required IT expertise, and what works well for another organization may not work so well for yours
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