Proactive Delivery Updates Your Customers Deserve
Logistics: Shipment tracking updates
Automate your shipment tracking updates across the globe. Archiz AI-powered system reduces “Where is my order?” (WISMO) inquiries by providing a world-class, transparent delivery experience for your customers from checkout to their doorstep, whether they are in Mumbai or Pune.
How to automate shipment notifications
real-time shipment tracking
The WISMO Overload
Your support team is overwhelmed with repetitive “Where is my order?” (WISMO) calls, a direct result of a lack of proactive shipment tracking updates. This not only drives up support costs but also creates a frustrating customer experience. Without automated shipping notifications, your brand’s reputation is damaged by a reactive communication strategy that leaves customers in the dark.
How to automate shipment notifications
Key Features
Real-time Carrier Integration
Archiz API provides real-time shipment tracking by connecting directly with major global carriers like FedEx, UPS, and DHL for the most accurate data.
Proactive Multi-Channel Notification
Send automated shipping notifications via email and SMS at key milestones, such as “Shipped” and “Out for Delivery,” to significantly reduce WISMO inquiries.
AI-Powered Exception Handling
Archiz system automatically detects stalled or delayed packages, providing proactive shipment tracking updates to both your team and the customer before they have to ask.
Best WISMO reduction tools
Shipment tracking updates
E-commerce Retailer
This retailer used our automated shipping notifications to send proactive SMS and email updates, which reduced their daily WISMO support tickets by over 60%.
Third-Party Logistics Provider
This 3PL offered real-time shipment tracking as a premium, value-added service to their clients, creating a new, high-margin revenue stream for their business.
D2C Subscription Box
Using our system, this brand proactively notified customers of a shipping delay, which resulted in a 90% reduction in negative feedback compared to a previous incident.
More Agent Template
Weekly Performance Reporter
Sends weekly reports on sales, support, and engagement metrics.
Auto-log calls & emails
Automatically logs calls and emails into CRM, linking them to the correct lead or deal.
Weekly sales summary email
Sends weekly summaries of sales activity, outcomes, and pipeline movement.
Daily motivational nudges
Sends motivational quotes, performance tips, and gamified challenges.
Donor engagement campaigns
Sends personalized updates, donation prompts, and impact stories to donors.
autonomous follow-up campaigns
Runs multi-step follow-up sequences without manual input behavior.
Sentiment analysis on calls
Analyzes call transcripts to assess sentiment, urgency, and objections.
Hot Lead Notifier
Sends instant alerts for high-interest leads based on scoring and behavior.
Auto-analyze lost deals for patterns
Identifies reasons and trends behind lost deals to improve strategy.
Best software to reduce WISMO calls
Value Proposition
Drastically reduce “Where is my order?” support tickets.
Increase customer satisfaction and loyalty.
Provide a proactive, transparent delivery experience.
Reduce costs associated with manual customer service.
Frequently Asked Questions
You can automate shipment notifications by using our platform. It integrates directly with your carriers and automatically sends branded, proactive updates to your customers at key delivery milestones. This is the most effective way to reduce WISMO inquiries and improve customer satisfaction.
We provide real-time shipment tracking by supporting all major global and regional carriers, including FedEx, UPS, and DHL, through their direct API connections. Our extensive carrier network ensures seamless tracking, no matter where your customers are located.
The best tools to reduce WISMO calls are platforms that offer proactive delivery updates and exception handling. Our system sends automated alerts for any delays, keeping your customers informed and drastically reducing the need for them to contact your support team.
The key benefits of automated shipping notifications are a dramatic reduction in "Where is my order?" inquiries, increased customer trust through transparency, and a significantly improved overall post-purchase experience that builds brand loyalty.
Archiz automated logistics communication platform enhances the post-purchase experience by providing transparent, real-time updates directly to your customers. This proactive communication builds trust and keeps your customers happy and informed from the moment they check out until their package arrives.
Yes, Archiz shipment tracking software for e-commerce can include a link in your notifications that takes customers to a branded tracking page. This page shows the shipment's progress visually on a map, providing an engaging and world-class tracking experience.
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