Proactive Delivery Updates Your Customers Deserve
Logistics: Shipment tracking updates
Automate real-time shipment tracking notifications. Reduce “Where is my order?” (WISMO) inquiries and provide a world-class, transparent delivery experience from checkout to doorstep .
See it in action
Automate real-time shipment
The WISMO Overload
Your customer support team is overwhelmed with repetitive “Where is my order?” calls and emails. This not only drives up support costs but also creates a frustrating, reactive customer experience. Lack of proactive communication damages your brand’s reputation.
Delivery experience
Key Features
Real-time Carrier Integration
Connects directly to APIs from major carriers (FedEx, UPS, DHL, etc.) to get the most up-to-date tracking information.
Proactive Multi-Channel Notifications
Automatically sends branded delivery status updates via email or SMS at key milestones: “Shipped,” “In Transit,” “Out for Delivery,” and “Delivered.”
AI-Powered Exception Handling
Automatically detects if a shipment is stalled or delayed and proactively notifies both your team and the customer.
Use Cases
Shipment tracking updates
E-commerce Retailer
Reduced their daily WISMO support tickets by over 60% after implementing proactive SMS and email tracking notifications.
Third-Party Logistics Provider
Offered automated tracking updates as a premium service to their clients, creating a new high-margin revenue stream.
D2C Subscription Box
Proactively notified customers of a weather-related shipping delay, which resulted in a 90% reduction in negative customer feedback compared to a previous, similar incident.
More Agent Template
Weekly Performance Reporter
Sends weekly reports on sales, support, and engagement metrics.
Auto-log calls & emails
Automatically logs calls and emails into CRM, linking them to the correct lead or deal.
Weekly sales summary email
Sends weekly summaries of sales activity, outcomes, and pipeline movement.
Daily motivational nudges
Sends motivational quotes, performance tips, and gamified challenges.
Donor engagement campaigns
Sends personalized updates, donation prompts, and impact stories to donors.
autonomous follow-up campaigns
Runs multi-step follow-up sequences without manual input behavior.
Sentiment analysis on calls
Analyzes call transcripts to assess sentiment, urgency, and objections.
Hot Lead Notifier
Sends instant alerts for high-interest leads based on scoring and behavior.
Auto-analyze lost deals for patterns
Identifies reasons and trends behind lost deals to improve strategy.
Perfect tracking
Value Proposition
Drastically reduce “Where is my order?” support tickets.
Increase customer satisfaction and loyalty.
Provide a proactive, transparent delivery experience.
Reduce costs associated with manual customer service.
FAQ
We support all major global and regional carriers via their API connections.
Yes, all email and SMS templates can be fully customized with your branding and tone.
The agent can create a priority ticket in your helpdesk system for your team to investigate.
Yes, notifications can link to a branded tracking page that shows the shipment’s progress visually.
The system works with international carriers and can provide updates across borders seamlessly.
Automate with AI
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Transform your customer service from reactive to proactive. Automate your shipment notifications. Activate your Logistics Agent now.
CRM Software has this features:
Every business does things a little bit differently, leading to very diverse needs. While there are some functions that are quite standard across the board, there are often functions that an out-of-the-box solution may not be able to handle.
Thousands of businesses do not use their CRM to its maximum effect, which can reduce productivity, customer satisfaction, and sales. It can be difficult for an organization to implement or manage a CRM tool, especially if they lack the required IT expertise, and what works well for another organization may not work so well for yours
Archiz CRM will Help you with Following features