It uses state‑of‑the‑art language models tuned for business conversations to classify positive, neutral, and negative segments with high reliability across common sales scenarios.

Yes. It supports multiple languages and is trained to handle a wide range of regional accents during transcription and analysis.

Insights appear in an interactive dashboard with search and filters. Clicking a tag like “competitor mention” or “pricing” jumps directly to that moment in the recording and transcript.

Yes. All recordings and transcripts are encrypted in transit and at rest, isolated to the account, and never shared or used outside the organization’s analysis.

Yes. Reps get call summaries, sentiment timelines, and flagged moments for self‑coaching, helping them improve without waiting for a manager review.