Call Center

Telecommunications — Turn Call Sentiment into Campaign Lift Telecom Call Sentiment Analysis Identifies Winning Feature and Lifts Campaign Engagement. Executive Summary Client: National telecommunications provider analyzing thousands of customer support and sales calls each week. Challenge: Product teams lacked a scalable way to detect which features sparked positive reactions across calls; marketing relied on surveys […]

Form to CRM in Seconds Service‑Line Lead Routing Lifts Proposal Acceptance 20% Executive Summary Client: Multi‑practice consultancy (strategy, operations, digital) receiving leads from specialized service pages and thought‑leadership content. Challenge: Inbound leads flowed to a generic queue, causing mismatched discovery calls, repeated qualification, and slower cycles. Solution: Route leads by source page, industry, company size,