Resolve Customer Complaints, Intelligently
AI escalation manager for complaints
Don’t let angry customers slip through the cracks. Our AI agent instantly analyzes, categorizes, and escalates complaints to the right person, ensuring every issue is handled with the urgency and attention it deserves.
See it in action
AI escalation
Broken escalation flow
Without clear ownership, priority, and automated routing, issues stall in inboxes, breach SLAs, and escalate into churn and brand risk.
AI escalation manager
Key Features
Sentiment & Severity Analysis
The agent instantly reads incoming complaints and uses sentiment analysis to gauge how angry the customer is. It also scans for keywords (e.g., “legal,” “refund”) to determine the severity of the issue.
Intelligent Categorization & Routing
Based on its analysis, the AI automatically categorizes the complaint (e.g., “Billing Issue,” “Technical Bug”) and routes it to the correct team or individual for resolution.
Monitoring & Automated Escalation
The agent tracks how long a complaint has been open. If it breaches a pre-set Service Level Agreement (SLA), it can be automatically escalated to a manager.
Use Cases
Use-Cases for AI escalation manager for complaints
Telecommunications Company
Implemented the AI escalation manager and saw a 50% reduction in the time it took to resolve critical customer complaints.
Online Retailer
Used sentiment analysis to prioritize the most frustrated customers, and by resolving their issues quickly, they were able to turn many detractors into vocal advocates.
Financial Services Firm
Ensured that any complaint mentioning a compliance-related term was instantly and automatically flagged for their legal team, creating a bulletproof compliance workflow.
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Cross-platform lead sync
Syncs lead data across CRM, Google Sheets, marketing platforms, and support tools.
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Creates customized proposals using lead data, pricing logic, and branded templates.
Complaint resolution bot
Value Proposition
Ensure every customer complaint is addressed promptly.
Reduce customer churn by handling issues more effectively.
Improve team efficiency by getting the right issue to the right person, fast. Create a clear audit trail of how all complaints were handled.
FAQ
It uses NLP to analyze word choice, sentence structure, punctuation, and context to assign an emotion score that signals urgency for routing and prioritization.
Yes—set granular rules by issue type, product, tier, region, or sentiment so the right owner gets it first time, every time.
The agent creates a helpdesk ticket or an owner task with full context—original message, sentiment score, source channel, and suggested next steps—so nothing is lost in handoff.
Yes. It can monitor mentions and DMs across major platforms, detect complaint keywords and negative sentiment, and then create and route tickets automatically.
Configure time-based rules like “If a High-Severity ticket isn’t updated within 2 hours, escalate to the department head,” with alerts, reassignment, and SLA breach tracking
Automate with AI
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Turn customer complaints into opportunities for loyalty. Handle every issue with speed and intelligence. Activate your AI Escalation Manager today.
CRM Software has this features:
Every business does things a little bit differently, leading to very diverse needs. While there are some functions that are quite standard across the board, there are often functions that an out-of-the-box solution may not be able to handle.
Thousands of businesses do not use their CRM to its maximum effect, which can reduce productivity, customer satisfaction, and sales. It can be difficult for an organization to implement or manage a CRM tool, especially if they lack the required IT expertise, and what works well for another organization may not work so well for yours
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