Get Ahead of Customer Churn
SaaS: Churn risk alerts
Archiz AI proactively identifies at-risk customers, analyzes their behavior, and alerts your team with the insights needed to intervene and save the account before they even think about canceling.
See it in action
SaaS: Churn risk alerts
The Silent Churn
Customer churn feels sudden and unpredictable. By the time an account says they’re leaving, it’s too late. You are losing predictable, hard-won revenue because you can’t spot the subtle but critical warning signs that an account is becoming disengaged.
AI proactively
Key Features
AI-Powered Usage & Health Scoring
Monitors key product usage metrics, support ticket history, and invoice payments to generate a “health score” for every account.
Predictive Churn Analysis
The AI learns from the patterns of past churned customers to predict which current accounts are exhibiting similar at-risk behaviors.
Proactive CSM Alerting with Context
When an account’s health score drops, the agent automatically creates a task for the CSM, complete with a summary of the specific warning signs.
Use Cases
SaaS
B2B SaaS Company
Cut their annual customer churn rate by 22% by empowering their CSMs with AI-driven alerts, saving over $500k in AR .
Subscription Box Service
Identified a cohort of disengaged users and re-engaged them with a targeted campaign, preventing an estimated 1,200 cancellations.
Project Management Tool
Received an alert that a major account’s usage had dropped by 50%. The CSM intervened, discovered the client’s champion had left, and successfully re-trained
More Agent Template
Auto-create knowledge base articles
Converts support tickets and FAQs into searchable help articles.
Weekly Performance Reporter
Sends weekly reports on sales, support, and engagement metrics.
Territory-based lead routing
Assigns leads based on location, rep coverage, and regional rules.
Cross-platform lead sync
Syncs lead data across CRM, Google Sheets, marketing platforms, and support tools.
Inbound Lead Capture Bot
Captures and qualifies inbound leads from web forms, chat, and email.
Perfect revenue
Value Proposition
Empower your CSMs to intervene proactively with data-driven insights.
Improve your Net Revenue Retention (NRR).
Turn at-risk accounts into loyal, long-term advocates.
FAQ
It tracks declining product usage, unresolved support tickets, negative sentiment, and payment issues.
Via a task in your CRM, a Slack notification, or an email, with a full summary of the alert reasons.
Yes, you can adjust the weighting of different signals based on what is most predictive for your business.
While it can provide value immediately, its predictions become more accurate as it analyzes more customer history.
Yes, the agent can also be configured to alert you to power users who are prime candidates for case studies or testimonials.
Automate with AI
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CRM Software has this features:
Every business does things a little bit differently, leading to very diverse needs. While there are some functions that are quite standard across the board, there are often functions that an out-of-the-box solution may not be able to handle.
Thousands of businesses do not use their CRM to its maximum effect, which can reduce productivity, customer satisfaction, and sales. It can be difficult for an organization to implement or manage a CRM tool, especially if they lack the required IT expertise, and what works well for another organization may not work so well for yours
Archiz CRM will Help you with Following features